FAQ

Who are My Ideal Gifts? How do I know I can trust My Ideal Gifts? How easy is it to contact My Ideal Gifts? Is the price shown the price I Pay? How much is Postage and Packaging? How are my goods sent? What happens if my goods are damaged? How Long Does UK Delivery Take? How Long Does International Delivery Take? What Currencies Are Accepted by My Ideal Gifts? What Credit/Debit Cards Does My Ideal Gifts Accept? What Payment Options Are Available? What Happens If I Have A Problem? What Is The My Ideal Promise? Does My Ideal Gifts Listen To Customer Feedback? Who are My Ideal Gifts? My Ideal Gifts are an independent giftware company based in Stone, Staffordshire. We specialise in the retailing of unique UK hand painted giftware, retailing at very competitive prices and offering excellent customer service. My Ideal Gifts also operates a mail order service via both post and telephone, so if you do not feel safe purchasing online then why not download our postal order form or give us a call and place your order via the telephone? How do I know I can trust My Ideal Gifts? We hope that you see from past customer reviews that My Ideal Gifts delivers on its promises. We believe that there is no better review that that of our customers and that is why 86% of our customers come back to order from My Ideal Gifts again. If past customer reviews are not enough, then you know how to contact My Ideal Gifts. We believe in been open and honest and that is one promise that we intend never let slip. How easy is it to contact My Ideal Gifts? Very simple, My Ideal Gifts believes in being open and honest to our customers. This is why you will find FULL contact details on every single page, we firmly believe that we would not be where we are today, without the customer orientated approach that we adopt. Is the price shown the price I Pay? Yes, it is. Our prices include VAT at 17.5% so you can be even more sure of the great value you?re receiving. How much is Postage and Packaging? We charge a simple low flat rate of £4.95, this does not change, regardless of how many items you order. How are my goods sent? All orders are dispatched via our courier and will be delivered within 10 days of your order been placed. We ensure that all gifts are safely packaged to ensure that thet reach you in the same perfect quality in which they leave our warehouse. What happens if my goods are damaged? Simply contact our customer services department who will promptly deal with your problem. Our customer services department aims to respond to all feedback within 3 hours of receipt. Need any more information or have a question not listed here? Please take the time to contact our team who will aim to answer your questions very promptly. How Long Does UK Delivery Take? All UK orders will usually be dispatched within 1-10 working days of your order. We currently average dispatch within 3 working days. As part of the changes that we have made to improve our service to the customer, you will now find estimated delivery information for each product at the bottom of the text description of the product. How Long Does International Delivery Take? Our International delivery times do vary from Country to Country, this is governed by the operations put in place from our courier. We have listed below estimated delivery times of International orders for main continents; Mainland Europe : 10-12 Days USA : 10-15 Days Other : 15-30 Days (Please contact Customer Services who will be happy to give you a specific delivery date for your order. What Currencies Are Accepted by My Ideal Gifts? My Ideal Gifts is happy to accept the following major currencies; Pound Stirling (£) Euro (e) US Dollar ($) Please Note : Customers from other countries not using the above currencies can still order, however your payment will have to be converted into one of the above currencies. This conversion will be dependant on the current exchange rate for that country. What Credit/Debit Cards Does My Ideal Gifts Accept? My Ideal Gifts accepts the following Credit/Debit cards; Switch/Solo Maestro MasterCard Visa Visa Delta American Express (Amex) * JCB* * Only available to UK customers via the Pay Pal merchant option We also now accept payments from Pay Pal accounts. What Payment Options Are Available? My Ideal Gifts uses two of the most secure and trusted online merchants in the world. UK customers have the choice of using either NoChex or Pay Pal, this option is a simple selection during the automatic and secure checkout process. The Pay Pal option will have to be used by UK customers wishing to pay via American Express, JCB or direct from a Pay Pal account. International customers need to select the Pay Pal option as NoChex does not currently process non UK issued cards. Pay Pal enables you to make payment using all major debit/credit cards and also in YOUR OWN CURRENCY , avoiding any exchange rate fluctuations. We hope that this process is simple to understand, however if you have any problems please contact our Customer Services team who will be happy to assist. What Happens If I Have A Problem? In the unlikely event that you are not happy with the goods that you have received from My Ideal Gifts please contact our Customer Services in any of the following ways; E-mail: customerservices@my-ideal.com Telephone: +44 (0) 78 1176 3691 Post: Customer Services, My Ideal Gifts, Unit 3, Lower Moddershall Farm, Stone, Staffordshire, England, ST15 8TF What Is The My Ideal Promise? The My Ideal Promise is very simple and clear and does not effect your statuary rights, however builds on them to give you the customer more power and value for money. If you are not happy with your purchase, you have 14 days to simply send it back to use for a full refund. All that we ask is that you contact our Customer Services before retuning the goods, so that we can advise you of the return details. We also make a promise that we will not sell your personal data to any third party company. We believe that your data is yours and not anyone else?s, please see our Data Policy for detailed information. Does My Ideal Gifts Listen To Customer Feedback? Yes we do. My Ideal Gifts is an independent giftware retailer run by normal people who believe in offering excellent customer service and value for money. The directors of the My Ideal Gifts have experienced the "poor" service which tends to be offered by many online companies and we are determined not to repeat it. An example of how we listen to your views can be seen by the reduction of the postage costs and the ability to pay via Pay Pal to name such a few.